Returns & Refunds Policy

At BCL ENGINEERS we are dedicated to delivering outstanding service and ensuring customer satisfaction. However, we recognize that there may be instances where you need to cancel an order or request a refund. Please review the following policy to understand your rights and our responsibilities.

1. Order Cancellations

1.1 Cancellation by the Customer

• You may cancel your order within 4 hours of placing it, provided the product or service has not yet been delivered or initiated.

• To request a cancellation, please email us at rkg.grover@gmail.com with your order details.

• Cancellation requests made after the product or service has been initiated or delivered may not be accepted.

1.2 Cancellation by BCL ENGINEERS

• We reserve the right to cancel orders due to circumstances such as:

  • Product/service unavailability

  • Pricing errors

  • Payment issues

• If your order is canceled by us, you will be notified promptly and issued a full refund.

2. Refunds

2.1 Eligibility for Refunds

Refunds will be granted under the following conditions:

• You received a defective product or one that does not match its description.

• We failed to deliver the product or service due to an error on our part.

• Your cancellation request was approved based on the terms outlined above.

2.2 Non-Refundable Items

The following items are not eligible for a refund:

• Digital products or downloads that have already been accessed.

• Custom or personalized items made to your specifications.

• Subscription-based services that have been partially used.

2.3 Refund Process

• Approved refunds will be processed within 7–10 business days.

• Refunds will be credited to the original payment method, unless otherwise agreed.

• Any transaction or processing fees incurred may be deducted from the total refund amount.

3. Dispute Resolution

If you have questions or concerns regarding your order or a refund, please contact us at BCL ENGINEERS
We are committed to resolving issues promptly and fairly.
If the issue remains unresolved, you may escalate it to the appropriate legal, consumer forum, or arbitration authority, as applicable.

4. Policy Updates

We reserve the right to change or update this policy at any time without prior notice.
Any changes will take immediate effect upon being posted to our website.
We recommend reviewing this policy periodically.

Contact Us

For any queries or further assistance, feel free to reach out:

• Email: rkg.grover@gmail.com

• Phone: 9312244534

Thank you for choosing BCL ENGINEERS.